Amdocs and NVIDIA collaborate to accelerate adoption of generative AI in the telecommunications industry.

Amdocs and NVIDIA are collaborating to accelerate the adoption of generative AI technology in the telecommunications and media industries, which have a combined market value of $1.7 trillion. The two companies are focused on optimizing large language models (LLMs) to expedite the adoption of generative AI applications and services by enterprises. They will customize enterprise-level LLMs running on NVIDIA accelerated computing as part of Amdocs' amAIz framework. The ultimate goal of this collaboration is to empower communication service providers with the ability to effectively deploy generative AI use cases, covering various aspects of their business from customer experience to network configuration. This enhances NVIDIA's extensive partnership network, as the company is committed to helping enterprises adopt and customize AI solutions. Amdocs will utilize NVIDIA DGX Cloud AI supercomputing and NVIDIA AI enterprise software to support flexible adoption strategies and ensure that service providers can easily and securely use generative AI applications. This collaboration aims to combine NVIDIA's AI infrastructure with Amdocs' amAIz framework to provide customers with a unique platform and higher value. In line with Amdocs' strategy to promote the use of generative AI use cases in the industry, the collaboration with NVIDIA builds upon the previously announced Amdocs-Microsoft partnership. Service providers and media companies can adopt these applications in a secure and trusted environment, both on-premises and in the cloud. With the introduction of these new capabilities, including NVIDIA NeMo framework for custom LLM development and safeguard features, service providers can expect benefits such as improved performance, optimized resource utilization, and flexible scalability to support future demands. "In various industries, enterprises are looking for the fastest and safest way to apply generative AI to enhance productivity," said Jensen Huang, founder and CEO of NVIDIA. "Our collaboration with Amdocs will help telecom service providers automate personalized assistants, service ticket routing, and other use cases for billions of customers, as well as analyze and optimize their operations." Jensen Huang has been actively discussing NVIDIA's plans to leverage AI for future advancements, referring to this technology as the "reinvention of computing." Amdocs has over 350 leading telecommunications and media companies as clients, including 27 out of the top 30 service providers worldwide. Amdocs' platform impacts over 1.7 billion digital journeys daily, influencing over 3 billion people globally. Similarly, NVIDIA continues to introduce new generative AI platforms, including chips, for various industries worldwide. Just this morning, Reuters reported that NVIDIA plans to release three new chips in China, just weeks after the US banned the company from selling AI chips to Chinese firms. NVIDIA and Amdocs are currently exploring multiple generative AI use cases to simplify and improve operations by providing secure, cost-effective, and high-performance generative AI capabilities. Preliminary use cases include customer service, where information is extracted from company data to expedite the resolution of customer inquiries. In terms of network operations, the company is exploring how to automatically generate solutions for configuration, coverage, or performance issues.