OpenAI Event 10: Launching ChatGPT Phone and WhatsApp Services

On the tenth day of the "Shipmas" event, OpenAI unveiled a new service that enables users to interact with ChatGPT via phone or WhatsApp. U.S. users can engage in voice conversations with ChatGPT by dialing 1-800-CHATGPT (1-800-242-8478), with a free monthly allowance of 15 minutes. Additionally, global users can use the same number to communicate with ChatGPT through text messages on WhatsApp, though there are daily message limits.

This service leverages OpenAI's Realtime API to create the phone functionality, while the WhatsApp feature is enabled through the integration of GPT-4o mini with the WhatsApp API. It's important to note that interactions on WhatsApp are limited to text and do not support image sharing or ChatGPT's memory capabilities.

OpenAI stated that this initiative aims to make AI technology more accessible, allowing more people to try ChatGPT. For users without high-speed data connections or modern smartphones, accessing ChatGPT via phone becomes a viable option. Users simply need to call the designated number to start a voice conversation with the AI assistant.

The integration with WhatsApp also broadens ChatGPT's reach, enabling users to interact with the AI through a commonly used messaging platform. However, users should ensure they are interacting with the official service to avoid counterfeit accounts.

OpenAI emphasized that these services are currently in an experimental phase, and usage restrictions may change based on demand. The phone service is optimized for quiet environments and may be affected by background noise; users are advised to enable noise isolation settings for the best experience. The WhatsApp service supports only text communication and does not participate in group chats.

Additionally, OpenAI will temporarily store call recordings, transcripts, and messages to ensure security and prevent misuse, with all data protected under their privacy policy. WhatsApp users should also be aware that their conversations will follow WhatsApp's terms.

This update makes ChatGPT more widely available, providing new ways for a broader audience to interact with AI. Whether through phone calls for U.S. users or WhatsApp for international users, OpenAI is creating new entry points for experiencing the benefits of AI in everyday life.