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Cresta

Sales assistant and coach chatbot

Sales assistantChat coaching

what is Cresta

Cresta is an AI coaching tool that helps chat agents by providing valuable information about customers, allowing them to review and score chats efficiently, and offering real-time hints and coaching plans to improve performance.

Closed SourceVisit Cresta

Sales assistant and coach chatbot

Advantages

  • Valuable info readily available
  • Prior chat history visible
  • Real-time coaching hints

Disadvantages

  • Limited predictive text options
  • Issues with SMS and app chats
  • Occasional bugs and errors

Plans and pricing

  • Free
  • $4.99 per month
  • $9.99 per month
  • $9 per month
  • $99 per year
  • €19.99 per month

Use cases

  • Review and score chats
  • Activate real-time hints
  • Monitor chat team

Target audience

  • Chat team leaders
  • Consultants
  • Call center supervisors
  • Customer service agents

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