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Hiver

Customer support helpdesk using Gmail

Shared inboxEmail assistant

what is Hiver

Hiver is an AI tool that helps teams manage shared email addresses in Gmail, allowing for easy assignment of emails, tagging, and collaboration features like comments and AI chat.

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Customer support helpdesk using Gmail

Advantages

  • Integration with Gmail
  • Ability to share one inbox with multiple users
  • Assign work to the entire team

Disadvantages

  • Can’t assign more than one person to an email
  • Glitches and inaccurate assignment numbers
  • Google needs to integrate this functionality

Plans and pricing

  • Free
  • $19 per user, per month
  • $49 pre user, per month
  • $69 pre user, per month

Use cases

  • Share one inbox
  • Assign work to team
  • Communicate about emails
  • Manage shared email address

Target audience

  • Teams working with shared inboxes
  • Managers overseeing multiple email accounts

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