On Thursday afternoon, the popular chatbot ChatGPT experienced a sudden service disruption, preventing many users from accessing the platform. According to user reports, when they tried to interact with ChatGPT, the bot failed to respond to queries, and some even received an "internal server error" message.
The outage began around 1:30 PM Eastern Time, and the number of reported issues rapidly increased. Data from Down Detector showed a surge in reports of ChatGPT being unavailable during this period.
In response to the situation, OpenAI promptly updated its status page. At 2:00 PM, they announced that ChatGPT, its API, and the text-to-video generator Sora were experiencing high error rates. This update garnered significant attention and discussion.
After several hours of emergency repairs, by 6:15 PM, OpenAI stated that Sora had fully resumed operations, and they were continuing to monitor the recovery of ChatGPT and its API. Despite Sora's recovery, the full restoration of ChatGPT and its API was still ongoing.
OpenAI did not provide a specific explanation for the cause of the outage. However, it is noteworthy that their dedicated cloud provider, Microsoft, reported a "power issue" at one of its data centers during the same timeframe. This issue, which coincided with OpenAI's outage, also affected services in North America, including Xbox cloud gaming. This raised speculation about a possible connection between the two incidents.
To address the situation, Microsoft issued a statement regarding the power event in the South Central US region. They noted that starting at 18:44 UTC on December 26, 2024, users in the South Central US might experience storage delays, timeouts, or HTTP 500 errors. They also mentioned that they had implemented mitigation measures and were actively verifying the recovery of affected services.
Luckily, just after 5:00 PM Eastern Time, Microsoft announced that the affected data center had been "fully restored." This news brought some relief to the impacted users.
Over the past few months, ChatGPT has faced multiple outages. For example, earlier this month, a few days after OpenAI released Sora to ChatGPT subscribers, both the video generation tool and ChatGPT were unavailable for several hours. Additionally, in June, a widespread outage caused ChatGPT to go offline. These incidents have raised concerns about the stability and reliability of AI services.
This latest service disruption serves as a reminder that, despite significant advancements in AI technology, there are still numerous challenges and issues in practical applications. Continuous efforts are needed to enhance the stability and reliability of AI services to meet the growing demands and expectations of users.
Currently, both OpenAI and Microsoft are actively working to resolve the situation and restore normal operations for ChatGPT. We will continue to monitor the progress and provide the latest updates and information to our users.
