Amazon Launches Quick Suite, Introducing AI Agents to the Enterprise Workplace

Amazon Web Services has unveiled a new artificial intelligence tool today, designed as a virtual assistant for enterprise users, offering digital agents to automate tasks, visualize data, and perform actions within applications.

The tool, named Amazon Quick Suite, provides answers, executes actions, and automates workflows by connecting enterprise data sources with user collaboration via an intuitive web-based interface. It integrates with digital workspaces such as Microsoft Office 365 and Slack.

"Collaborating with AI agents is now as simple as chatting with a teammate," said Swami Sivasubramanian, Vice President of AI Agents at AWS. "You can make requests, ask questions, or automate tasks. Quick works alongside you, transforming insights into actions directly."

According to Charlie Cartwright, Product Director of Quick Suite, the product essentially merges Amazon's AI-powered business intelligence tool, QuickSight, with its generative AI assistant, Amazon Q. Both tools will continue to coexist with other technologies. "As a user, you gain a comprehensive view of your data," he explained. "Quick Suite unifies all of this data for you."

Quick Suite comes equipped with over 50 built-in connectors, offering a complete view of company data and productivity tools, including Adobe Analytics, SharePoint, Snowflake, and Google Drive. With integrations like OpenAPI and Model Context Protocol, customers can link custom resources from more than 1,000 applications, including Atlassian, Asana, Box, and Canva.

Users can organize these data sources into Spaces, a sandbox for integrating information and applications, enabling the platform to index and understand both company and personal contexts. Leveraging this broad connectivity, users and teams can build custom AI agents focused on specific work areas, conducting research and executing actions.

The platform offers robust capabilities by utilizing a unified view across applications and data. With Quick Suite, business users can request analytical insights, use AI agents to extract data from multiple business applications, and build dashboards that combine business intelligence with research. Beyond analytics and visualization, Quick Research provides an agent capable of diving deep into data, web resources, and company knowledge to generate comprehensive reports on any topic.

Amazon states that it tested its research capabilities on DeepResearch Bench, a comprehensive benchmark for evaluating research agents, achieving high scores and demonstrating highly accurate and reliable research performance.

Both routine and complex tasks can be managed through Quick Flows and Quick Automate. Flows allow users to create digital workflows using simple prompts to handle repetitive tasks, reducing human error and freeing teams from tedious work. Automate coordinates complex business processes, even those spanning hundreds of steps and multiple departments.

Quick offers extensions for popular browsers like Google Chrome and Mozilla Firefox, along with plugins for Microsoft Outlook, Teams, Word, and Slack. This allows users to access Quick within the applications they work in, staying within their workflow.

"We've been testing Quick with Amazon employees and key customers to ensure it meets the demands of today’s workplace, and the results speak for themselves," said Sivasubramanian.

He added that Amazon employees have already used Quick to automate tasks that once took days into just minutes, including generating critical reports and building personalized agent queues. Marketing automation company Propulse Lab utilized Quick to streamline customer service operations, reducing average ticket resolution time by 80%. As this performance scales across the business, the company estimates annual time savings of 24,000 hours.

Cartwright noted that Quick Suite is now generally available, boasting tens of thousands of internal test users and hundreds of external test customers.