Zoom Introduces AI Assistant 3.0 and Other Innovations to Optimize Employee Time

Zoom Deepens Commitment to Autonomous AI with New AI Assistant and Virtual Workspaces Zoom Communications has taken a significant step forward in its autonomous AI journey by launching its next-generation AI Assistant and expanded virtual workspace solutions. The AI Assistant 3.0 is designed to empower users with intelligent insights and proactive support to facilitate high-quality work. It features multiple AI skill enhancements, improved AI agent capabilities, new customizable agents, a low-code builder platform, and realistic AI avatars. "The AI Assistant actively supports you at the right time and place—helping prepare for meetings, compiling key information, gaining customer insights, and offering additional support throughout your workflow," said Leo Boulton, Head of Products and Solutions at Zoom. "It virtually eliminates administrative burdens while accelerating meaningful outcomes." Zoom reported a fourfold year-over-year increase in AI Assistant usage. Millions of users now rely on it for meeting summaries, conversation recaps, content generation, and workflow automation. Integrated into Zoom Workplace—the company’s AI-enhanced collaboration platform—the new AI Assistant builds upon features launched earlier this year. Zoom plans to extend assistant functionality to other platforms, including Slack and Microsoft Teams in the near future. An updated note-taking feature enables users to leverage AI assistance during in-person meetings as well as sessions hosted on Teams and Google Meet, with Cisco Webex support coming soon. Users can take notes manually, while the system organizes and expands upon key points automatically. For users unable to attend meetings, AI agents can attend on their behalf, capturing notes, extracting action items, and delivering personalized updates. "Zoom’s autonomous AI operates with contextual memory," explained Chief Product Officer Smita Hashim. "It understands who you are, your preferences and interests, and uses that knowledge to improve your outcomes." The AI Assistant can also help organize the workday by analyzing attendees’ availability and workload to schedule meetings. Before meetings, it generates suggested questions, agendas, and notes based on previous actions and conversation insights. For in-person meetings, the agent resolves conflicts and recommends rooms based on size and location. "The AI Assistant doesn’t just assist—it coordinates and executes on your behalf, knowing exactly which agents and skills to deploy," Hashim added. Mobile users will benefit from expanded virtual agent capabilities through Zoom Phone, where the assistant functions as a voice-enabled AI receptionist with industry-specific support for healthcare and finance. Enterprises can customize the voice of virtual agents by uploading short samples, creating a personalized experience. For virtual meetings, realistic AI avatars replicate users when they are in suboptimal environments or prefer not to appear on video. Meeting hosts can also customize the waiting room experience using a combination of Zoom Clips and AI avatars to share agenda details or instructions. Developers of all skill levels can now enjoy a more intuitive agent-building experience through the Custom Builder. The tool enables creation of AI agents that connect to multiple data sources and use the Agent2Agent protocol. Zoom announced the first A2A connector will be available for ServiceNow AI Agents in December. Agents built in the Custom Builder will also support plug-and-play configurations and third-party integrations via the Model Context Protocol. The company confirmed that the core AI Assistant will be offered at no additional cost to enterprise customers with paid Zoom Workplace accounts.