Talkdesk
Efficient support management solution
Contact Center
Customer support
what is Talkdesk
Talkdesk is a call management solution that is designed to be user-friendly. It provides easy access to customer details, call recording, and comprehensive reporting tools that can help improve customer service operations.
Open Source: ❌ Close
👍🏻 Advantages
- Easy to use with simple UI and easy call making
- Comprehensive reporting for team management
- Flexible and customizable reporting and real-time data dashboard
- Convenient customer data management
😁 Disadvantages
- Technical issues and downtime can occur
- Reporting features can be difficult to use and analyze
- Lacks some advanced features like ad-hoc reporting and skills-based routing
💰 Plans and pricing
- Free
- $75.00 per user per month
- $95.00 per user per month
- $125.00 per user per month
📺 Use cases
- Call centers
- Customer service teams
- Sales teams
- Support teams
👥 Target audience
- Businesses of all sizes
- Call centers
- Customer service teams
- Sales teams
- Support teams
