Observe.AI
Call center conversation analytics tool
Conversation Intelligence
Call Analytics
what is Observe.AI
Observe.AI is a user-friendly tool that helps with call evaluation and coaching, allowing for easy tracking and auditing of calls, though there may be occasional inaccuracies or missing data.
Open Source: ❌ Close
👍🏻 Advantages
- Review contact center calls anytime
- Analyze valueable call information
- User-friendly interface
😁 Disadvantages
- Missing words in transcription
- Distorted or broken calls
- Long list of filters
📺 Use cases
- Evaluating agents’ phone calls
- Tracking agents’ performance
- Coaching agents on how to better handle calls in the future
- Auditing calls to ensure proper call flow
👥 Target audience
- Quality auditors
- Customer service teams
- Call center managers
