Forethought
Customer support chatbot and assistant
Customer support chatbot
Customer support assistant
what is Forethought
An AI tool for customer support. Forethought’s tools, including Assist and Solve, effectively reduce support tickets and handling time, while their team’s responsiveness and customization options make them stand out from competitors.
Open Source: ✅ Open
👍🏻 Advantages
- Assist reduces support tickets
- Forethought team customizes tools
- AI workflows in multiple languages
😁 Disadvantages
- Implementation took longer than expected
- Less than adequate prediction of client’s needs
- Data to prove efficacy is slow to materialize
💰 Plans and pricing
- Ask for pricing
📺 Use cases
- Customer support assistant
- Small businesses
- Medium businesses
👥 Target audience
- Customer support teams
- Companies expanding into international markets
