Level AI
Customer support agent performance review and analytics
Customer support analytics
Conversation monitoring
what is Level AI
The Level AI helps improve your customer support center by automatically reviewing the quality of the calls your agents make. It allows for monitoring and quality control of all customer support calls and providing real time feedback and assistance.
Open Source: ❌ Close
👍🏻 Advantages
- Listen to customer support calls
- Saves time for agents and quality assurance employees
- Easy to track the score cards of agents
😁 Disadvantages
- Unclear standards for sentiment assessment
- The user interface is outdated
💰 Plans and pricing
- Ask for pricing
📺 Use cases
- Analyze the quality of customer support calls
- Track agent performance
- Live support of agents
- Sentiment analysis of calls
