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Level AI

Customer support agent performance review and analytics

Customer support analyticsConversation monitoring

what is Level AI

The Level AI helps improve your customer support center by automatically reviewing the quality of the calls your agents make. It allows for monitoring and quality control of all customer support calls and providing real time feedback and assistance.

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Customer support agent performance review and analytics

Advantages

  • Listen to customer support calls
  • Saves time for agents and quality assurance employees
  • Easy to track the score cards of agents

Disadvantages

  • Unclear standards for sentiment assessment
  • The user interface is outdated

Plans and pricing

  • Ask for pricing

Use cases

  • Analyze the quality of customer support calls
  • Track agent performance
  • Live support of agents
  • Sentiment analysis of calls

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