Atera Networks, an IT management startup specializing in AI-driven solutions, has officially launched IT Autopilot, a groundbreaking autonomous IT solution. This new platform builds on the success of Atera's AI Co-Pilot, which has already enabled IT professionals to save 11 to 13 hours per week. IT Autopilot takes automation to the next level by autonomously handling Level 1 support tickets such as password resets, system restarts, and routine tasks without human intervention. According to the company, the system can manage up to 40% of IT workloads, with response times as fast as 0.1 seconds and an average resolution time of 15 minutes.
IT Autopilot functions like a constantly available Level 1 engineer, helping IT departments reduce operational burdens and boost productivity. The platform empowers teams to reallocate their time toward strategic initiatives such as system optimization, cybersecurity enhancements, and digital transformation projects, rather than getting bogged down by repetitive help desk requests.
The product aims to address a well-known challenge: IT teams are under mounting pressure due to increasing support ticket volumes and staffing shortages. A recent survey conducted by Atera in collaboration with Censuswide revealed that 85% of respondents believe a four-day workweek could be achievable if Level 1 support responsibilities were automated. The report underscores the growing need to combat technician burnout while improving overall IT service quality.
"IT professionals are among the most critical yet overburdened individuals in modern organizations," said Gil Pekelman, co-founder and CEO. "With IT Autopilot, we're not just automating tasks—we're giving technicians back their time, focus, and work-life balance. This marks the beginning of a new era in IT: one where autonomous agents become essential support systems for IT teams to thrive."
The new solution operates as a secure extension of internal IT teams, directly communicating with end users and resolving issues autonomously within a closed-loop environment. The system adheres to predefined safeguards to ensure privacy and compliance, escalating issues only when approval or human judgment is required.
Key features of the solution include hands-free resolution of common support requests, reduced friction for end users, and faster ticket turnaround times. Atera also envisions IT Autopilot as a tool for achieving true self-service IT, enabling employees to resolve issues on demand instead of waiting in help desk queues.
Atera, a venture-backed startup, has raised $102 million across two funding rounds, according to Tracxn. Its investors include General Atlantic and K1 Investment Management.
