Aquant, an AI solutions provider for complex equipment service organizations, has unveiled its upgraded Agentic AI platform. This advanced system empowers service teams to design, integrate and deploy customized AI agents tailored to unique operational requirements. The platform addresses a critical industry challenge: the dilemma between rigid vertical solutions and generic AI platforms lacking service expertise. By combining horizontal flexibility with domain-specific knowledge, Agentic AI bridges this gap through its innovative architecture. Customers can leverage pre-built agents for immediate value in troubleshooting, knowledge search, parts identification, IoT integration, and call assistance. The system also enables creation of custom agents using specialized tools and data models while maintaining compatibility with existing enterprise AI ecosystems through seamless integration capabilities. "We recognize that service teams face unique challenges beyond what conventional solutions can address," said co-founder and president Assaf Melochna. "Our platform removes barriers by providing tailored AI deployment options that combine organizational specificity with our domain expertise." Engineered for modern service environments, the platform incorporates service-specific terminology, error codes, and workflows. This embedded domain intelligence accelerates deployment of custom agents compared to general-purpose tools. Supporting multi-channel deployment across voice interfaces, CRM/ERP systems, collaboration tools, offline environments, and emerging channels, the platform ensures AI accessibility wherever work occurs. Its enhanced retrieval-based conversational layer produces responses that align with key business performance metrics. "Our vision extends beyond basic question answering - we're creating an adaptable engine for driving service innovation," Melochna added. "This platform equips our clients with tools to solve current challenges while shaping the future of service operations."