Freshworks
AI tool automating service and support requests
Customer support
IT support
what is Freshworks
Freshworks is an AI platform that helps you enhance customer service, IT support, and sales by automating everyday tasks and handling service requests automatically. It boosts your team’s productivity, cuts costs, and speeds up response times, making it ideal for businesses facing slow support and overwhelmed agents.
Open Source: ❌ Close
💰 Plans and pricing
- Free
- $18 per agent per month
- $59 per agent per month
- $94 per agent per month
📺 Use cases
- Automate customer support
- Process insurance claims autonomously
- Update payroll records automatically
- Book logistics shipments efficiently
- Automate support emails seamlessly
👥 Target audience
- Customer support agents
- IT service managers
- Sales representatives
- Marketing specialists
- Data analysts
