Cresta
Sales assistant and coach chatbot
Sales assistant
Chat coaching
what is Cresta
Cresta is an AI coaching tool that helps chat agents by providing valuable information about customers, allowing them to review and score chats efficiently, and offering real-time hints and coaching plans to improve performance.
Open Source: ❌ Close
👍🏻 Advantages
- Valuable info readily available
- Prior chat history visible
- Real-time coaching hints
😁 Disadvantages
- Limited predictive text options
- Issues with SMS and app chats
- Occasional bugs and errors
💰 Plans and pricing
- Free
- $4.99 per month
- $9.99 per month
- $9 per month
- $99 per year
- €19.99 per month
📺 Use cases
- Review and score chats
- Activate real-time hints
- Monitor chat team
👥 Target audience
- Chat team leaders
- Consultants
- Call center supervisors
- Customer service agents
